Legal

Refund & Cancellation Policy

Last updated 11 October 2026

Plans are monthly subscriptions. You can cancel at any time, and this page explains when and how you get money back.

Cancel anytime

Cancel from your account or by writing to ask@cognitiveprestige.com from the email address on your account. Cancellation stops all future payments, and you keep access until the end of the period you have already paid for. We confirm every cancellation by email.

First-payment guarantee

If the Service is not right for you, you can ask for a full refund within [7] days of your first payment, as long as you have used no more than [10] paid messages. This guarantee applies once per customer.

Other refunds

• Duplicate charges, or charges after a cancellation we confirmed: refunded in full.
• A paid plan we discontinue, or a long outage caused by us: we refund the unused part of the period.
• Otherwise, payments for a period that has already started are not refundable, except where the law requires it.

Right of withdrawal for consumers in the EU, EEA and UK

If you are a consumer living in the European Union, the European Economic Area or the United Kingdom, you can withdraw from the contract within 14 days of the day it was concluded, without giving a reason.

At checkout you ask us to start the Service immediately. If you then withdraw within the 14 days, we refund your payment minus an amount proportionate to what you have already used, calculated from the messages you used out of your plan’s monthly allowance. Once the Service has been fully provided, the right of withdrawal no longer applies.

To withdraw, send us a clear statement by email. You can use this model:

How refunds are paid

Refunds go back to the card used for the payment, through maib, within [5] business days of our approval, and in any case within 14 days of a withdrawal notice. Your bank may take a few more days to show the amount on your statement.

A question about a charge?

Write to us before contacting your bank. We will look into it promptly and put it right.

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