Legal

Terms of Service

Last updated 11 October 2026

These Terms govern your use of Cognitive Prestige, the AI strategy tool at cognitiveprestige.com (the “Service”). By creating an account or paying for a plan, you agree to them. Please read them together with our Privacy Policy and our Refund & Cancellation Policy.

1. Who we are

The Service is provided by ÎI Ciocoi Alin, an individual enterprise registered in the Republic of Moldova under IDNO 1026600002014 (“Cognitive Prestige”, “we”, “us”). You can reach us at ask@cognitiveprestige.com.

2. The Service

Cognitive Prestige is a strategy tool for image and perception. You describe a situation; the Service, powered by artificial intelligence and guided by our own methodology, gives you a reading of how you or your organisation are likely to be perceived and suggests next steps. The Service is delivered online; nothing is shipped.

3. Your account

You must be at least 18 years old and able to enter into a binding contract. Give accurate information, keep access to your email secure, and do not share your account; you are responsible for activity under it. If you use the Service for a business, you confirm that you are authorised to act for it.

4. Free messages

Each new account includes 4 free messages, once per person. Creating several accounts to obtain more free messages is not allowed.

5. Plans, prices and payment

• Plans and prices are shown on our website and at checkout before you pay. Prices are in US dollars (USD). [Tax treatment of the prices, to confirm with your accountant]
• Plans are subscriptions, billed monthly in advance. Your plan renews automatically each month on the date of your first payment until you cancel.
• Payments are made by Visa or Mastercard through maib (B.C. “Moldova Agroindbank” S.A.). You enter your card details on maib’s secure payment page; we do not receive or store your full card details.
• If your card is in another currency, your bank converts the amount and may charge its own fees.
• If a renewal payment fails, we may try it again and may pause paid access until the payment succeeds.
• We may change prices for future periods. We will tell you by email at least 30 days in advance; the new price applies from your first renewal after that notice, and you can cancel before it takes effect.

6. Message allowance and fair use

Each plan includes a monthly number of messages, shown on our website and at checkout: [Essential]: $90 per month, up to [150] messages; [Prestige]: $200 per month, up to [500] messages. Unused messages do not carry over to the next month. To keep the Service fast and reliable for everyone, we may limit unusually long inputs and automated, bulk or abusive use.

7. Cancellation and refunds

You can cancel at any time. Cancellation stops future renewals, and you keep access until the end of the period you have already paid for. Refunds and the statutory right of withdrawal are explained in our Refund & Cancellation Policy, which forms part of these Terms.

8. Acceptable use

You agree not to:

• use the Service for anything unlawful, fraudulent, defamatory or deceptive, or to harass, manipulate or harm others;
• try to extract, copy or reconstruct the Service’s instructions, methodology, knowledge base or underlying prompts, including by prompt injection or reverse engineering;
• access the Service by automated means such as bots or scrapers, or resell, sublicense or share access to it;
• use the Service or its answers to build a competing product;
• break or test the security of the Service, or interfere with other users;
• use the Service in a way that breaks the usage policies of our AI technology providers.

We may suspend or close accounts that break these rules.

9. AI answers: important limits

Answers are generated automatically. They can be incomplete, out of date or wrong, and they depend on the information you give. They are strategic guidance, not legal, financial, tax, investment, medical or psychological advice, and they do not replace a qualified professional. You remain responsible for your decisions and for checking important facts before you act on them.

10. Your content

You keep your rights to what you write (“Inputs”) and to the answers you receive (“Outputs”), as far as the law allows. You allow us to process Inputs and Outputs only to provide, secure and support the Service. We do not use your content to train AI models. Do not submit information you have no right to share, and avoid sharing sensitive personal data about other people.

11. Our rights

The Service, including its software, methodology, design, texts and the Cognitive Prestige name and mark, belongs to us or our licensors. These Terms give you a personal, non-transferable right to use the Service while your account is active; they do not transfer any intellectual property to you.

12. Availability and changes

We work to keep the Service available, but we cannot guarantee that it will be uninterrupted or free of errors. We may improve, change or retire features. If we discontinue a paid plan, we will give reasonable notice and refund the prepaid, unused part of your period.

13. Suspension and termination

You may close your account at any time by writing to us. We may suspend or end your access if you seriously or repeatedly breach these Terms, if the law requires it, or to protect the Service or other people. Where we can, we will tell you first and explain why.

14. Liability

Nothing in these Terms limits liability that cannot be limited by law, including liability for intent or gross negligence, or your statutory rights as a consumer. Within those limits, we are not liable for indirect or consequential losses, such as lost profits, revenue, opportunities or goodwill, and our total liability for all claims relating to the Service is limited to the amounts you paid us in the three months before the event that gave rise to the claim.

15. Governing law and disputes

These Terms are governed by the laws of the Republic of Moldova. If you are a consumer living in another country, you also keep the protection of the mandatory consumer laws of that country. Please write to us first, so that we can try to resolve any issue quickly. Disputes that cannot be settled amicably go to the competent courts of Chișinău, Republic of Moldova, without affecting any right you have as a consumer to bring proceedings in the courts of your country of residence.

16. Changes to these Terms

We may update these Terms. If a change materially affects you, we will tell you by email or in the Service at least 30 days before it takes effect. If you do not agree, you can cancel before then.

17. Contact